Effective Date: 13th September 2024
At Techtrendz Accessories, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you use our website, products, and services.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: This may include your name, phone number, email address, billing and shipping address, and payment details when you make a purchase.
- Device and Usage Information: We may collect information about your device, IP address, browser type, and usage patterns when you visit our website or interact with our services.
- Transactional Information: Details about your purchases, such as product details, purchase date, and payment information.
- Communication Information: Any messages or communications you send to us, including customer service inquiries or feedback.
2. How We Use Your Information
We use the personal information we collect to:
- Process Orders and Payments: To fulfill your purchase orders, process payments, and deliver products.
- Provide Customer Support: To respond to your inquiries, handle returns or refunds, and provide assistance related to our products or services.
- Improve Our Services: To analyze website usage and improve our product offerings, user experience, and marketing efforts.
- Marketing and Promotions: To send you promotional emails, offers, or other communications if you have opted in to receive such messages.
- Legal and Security Purposes: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We may share your personal data in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, delivery partners, or marketing agencies. These providers are required to keep your information confidential.
- Legal Compliance: We may disclose your personal information if required by law or in response to valid legal requests from government authorities.
- Business Transfers: In the event of a business transaction such as a merger, acquisition, or asset sale, your personal data may be transferred to the new owner.
4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These include physical, electronic, and procedural safeguards. However, no method of data transmission over the internet or storage system is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have certain rights regarding the personal data we collect about you, including:
- Access and Correction: You have the right to request access to your personal data and correct any inaccuracies.
- Deletion: You can request that we delete your personal information, subject to certain legal or contractual obligations.
- Opt-Out of Marketing: You can opt out of receiving marketing emails or promotions by clicking the “unsubscribe” link in the email or contacting us directly.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing behavior on our website. This helps us understand how you use our site and improve the user experience. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect on the date specified. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Techtrendz Accessories
Phone: 0758132723
Email: info@techtrendz.co.ke