Delivery and Return Policy
Effective Date: 13th September 2024
At Techtrendz, we aim to provide a smooth shopping experience for our customers. This policy outlines our terms for delivery and returns.
1. Delivery Policy
1.1 Delivery Options
We offer the following delivery options to our customers:
- Standard Delivery: Orders are typically delivered within 1–5 business days. Delivery fees apply.
- Same-Day Delivery: Available in selected areas for orders placed before 3PM. Delivery fees apply.
1.2 Shipping Charges
Shipping fees are calculated based on the delivery location of the order. The final shipping cost will be displayed at checkout.
1.3 Delivery Locations
We provide delivery services throughout Kenya. For international shipping, please contact us directly to inquire about available options.
1.4 Order Processing Time
- Orders are processed within 1 business day after confirmation of payment.
- Orders placed after business hours, on weekends, or public holidays will be processed on the next business day.
1.5 Delivery Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your order’s status.
1.6 Delayed or Lost Deliveries
If your order has not arrived within the estimated delivery time, please contact our customer support team at +254 758 132 723 or info@techtrendz.co.ke. While we strive to meet delivery times, delays may occur due to unforeseen circumstances, such as courier delays or weather disruptions.
2. Return and Refund Policy
2.1 Eligibility for Returns
We accept returns within 7 days of delivery under the following conditions:
- The product is unused, unopened, and in its original packaging.
- The product is in the same condition as when it was delivered.
- Proof of purchase (receipt or order confirmation) is required for all returns.
2.2 Non-Returnable Items
The following items are not eligible for returns:
- Products that have been used, damaged, or altered by the customer.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Perishable items, software, or digital products.
2.3 Return Process
To initiate a return, please follow these steps:
- Contact us at info@techtrendz.co.ke or +254 758 132 723 with your order number and reason for return.
- Our team will provide you with instructions on how to return the item.
- Pack the item securely in its original packaging and ship it back to us.
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
2.4 Inspection and Refunds
- Once we receive the returned product, we will inspect it to ensure it meets the return criteria.
- If approved, refunds will be processed within 7 business days via the original payment method.
- Refunds may take up to 10 business days to reflect in your account, depending on your bank or payment provider.
2.5 Damaged or Defective Products
If you receive a damaged or defective product, contact us within 24 hours of delivery. We will provide a replacement or refund, including any shipping costs incurred, once the issue has been verified.
3. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, you must first return the original item and place a new order for the desired product.
4. Contact Us
If you have any questions about our Delivery and Return Policy, please contact us at:
Techtrendz
Phone: 0758132723
Email: info@techtrendz.co.ke